Live Support - AMC

Setting the standard for managed support and repair

Our platinum support service provides unparalleled technical support, repair triage and service management for covered products.


Dedicated support at your service

Enjoy peace of mind knowing a dedicated support team is just a phone call away. TrueSupport provides Tier 1 and Tier 2 troubleshooting and support from the best technical experts in the industry.


"These guys come through for me time after time after



Your assets are our top priority

With TrueSupport, we’ll handle the headaches so you can stay focused on your business. We fully track and manage your assets throughout any repair process, keeping you informed about location, status and timelines.


Industry-leading repair management

Let us handle the RMA creation, shipping and reimaging. Whether you use Barcodes’ state-of-the-art repair service or have a direct repair contract with the equipment manufacturer, we’ll manage all aspects of the process so that it’s worry-free from start to finish.


Repairs completed correctly the first time

Our TrueSupport technicians save you time and money with full device triage both before and after any equipment repair. We ensure the manufacturer or Barcodes’ Repair Team resolve all issues rapidly. Then we stage your devices so that they are returned ready for the end user.


"We were not sure what we had or what we needed. Their customer service department helped all through the process. I'm very happy with the product and service."